Managed IT Services Raleigh, NC Businesses Trust
Finding reliable managed IT services in Raleigh that truly fits your organization can be a challenge. Internal departments are too costly to maintain, and contracted service providers cycle you through unfamiliar technicians and feel disconnected from your day-to-day needs.
Here's what makes us different:
We work remote or on-site as needed. Our offices are located in Maryland and North Carolina. We love working with local organizations, but we're also happy to cross state lines.
Our team’s small but not too small. We maintain a staff of about 25 employees, with experience ranging from C-Suite advising, to hands-on systems administration.
Most importantly, we’ll see you as a partner, not just a client. We aren’t in the business of selling pointless software and tools.
Talk with one of our experts today.
Comprehensive Solutions for Complex Environments.
LIFE SCIENCES
We deploy and support tech used in BSL 1-4 and ABSL 1-4 laboratories, ensuring compliance with GxP, HIPAA, CFR Part 11, AALAC and BMBL regulations. We understand the business and technology needs of life science firms. Our client portfolio includes emerging and established pharmaceuticals, drug development, and research firms.
MANUFACTURING
We provide industrial IT solutions that optimize process control systems, managed wireless networks, and industrial automation technologies. Our expertise in cybersecurity, cloud integration, and IoT connectivity helps manufacturers streamline operations, improve data security, and maintain compliance with industry standards.
CONSTRUCTION & ENGINEERING
We deliver specialized support for industry-leading software such as Viewpoint, Bid2Win, and BlueBeam, enabling seamless project management and collaboration. Our field connectivity solutions, secure remote access, and ruggedized networking keep teams connected across job sites, ensuring real-time data access, workflow automation, and enhanced cybersecurity.
BEHAVIORAL HEALTH
We provide secure, HIPAA-compliant IT solutions for behavioral health organizations, ensuring reliable telehealth connectivity, electronic health record (EHR) system support, and data protection. Our solutions help mental health providers streamline operations while maintaining the highest standards of patient confidentiality.
PROPERTY MANAGEMENT
We offer scalable IT solutions for multi-site operations, including managed Wi-Fi networks, standardized infrastructure, and secure software integrations. We support platforms like Yardi and AdobeSign, helping property managers enhance tenant experiences, optimize workflows, and strengthen cybersecurity.
Our Story
Founded in 2004, InfoPathways began with a vision to deliver innovative data management solutions tailored to construction and engineering firms. Company founders Thom and Doug originally developed a proprietary software platform designed to help construction companies better manage project information, improve estimating accuracy, control costs, and strengthen cash flow. While a handful of forward-thinking companies recognized the potential of data-driven decision-making, the broader industry wasn’t yet ready to fully embrace “big data.” What construction firms did recognize, however, was the growing need for better technology infrastructure. In response, InfoPathways expanded its focus, providing IT support, implementing networks, and deploying business software to help clients modernize their operations.
As our client base grew, so did our expertise. Our early work supporting engineering and manufacturing environments naturally led to opportunities in other complex and highly regulated industries. During the COVID-19 pandemic, we saw a growing need among small pharmaceutical research firms, contract research organizations (CROs), and early-stage drug discovery companies. Many of these organizations were expanding rapidly but lacked access to IT providers who understood the realities of laboratory and research environments. InfoPathways stepped in to help bridge that gap.
Our team has never been afraid of the “dirty jobs” that many IT providers avoid. While some IT providers focus only on office environments, our technicians regularly support infrastructure inside manufacturing facilities, research labs, and industrial operations. Today, InfoPathways combines experienced technical teams with leadership that has decades of experience helping organizations implement technology strategies that deliver measurable results. We partner closely with our clients to ensure their technology supports both day-to-day operations and long-term growth.
Our Solutions
CIO Consulting and Infrastructure Planning
Ensure your IT strategy aligns with your current and future business goals. Whether you need immediate infrastructure upgrades or long-term scalability, our expert consultants provide strategic tech and infrastructure planning that keeps your operations running smoothly, allowing you to focus on your core business.
Help Desk & Support
Great customer service is central to our business model. Our team stays positive when dealing with any issue and talks about tech issues in language that makes sense to non-technical users. Our help desk technicians are hired locally to our offices in Maryland and North Carolina.
Compliance and IT Governance
InfoPathways understands the overlap between Compliance and the Technology needed to support it. We collaborate with QA, QC, and validation professionals to ensure you meet or exceed whatever standards are required.
SOP & IT Policy Writing
Develop strong IT policies and standard operating procedures (SOPs) that align with industry best practices. We have a library of industry best practices for IT and cybersecurity governance. Policies will need to change as your business needs and technology landscape change. Our team can help you maintain strong IT policies that:
- Reduce security risks
- Manage vendor collaborations
- Set clear employee expectations
Cybersecurity Consulting
Our team keeps security in mind every step of the way as we build and maintain your IT infrastructure. Our approach to cybersecurity utilizes multiple layers of protection to ensure threats are stopped before they affect your mission critical assets. We adapt our cybersecurity arsenal to protect against constantly evolving global cyber threats
Cybersecurity Awareness Training
Users represent the single largest threat to cybersecurity, that’s why we offer simple yet effective security awareness training that can be customized to reflect your business’s compliance requirements (i.e., HIPPA, GDPR, 21 CFR Part 11, and more). Our in-house developed Microsoft 365 training enables employees to use their technology resources more effectively.
Network Design, Installation and Maintenance
We are experienced with building networks for facilities with unique compliance needs, security requirements, and environmental challenges (i.e. cleanrooms, multi-building campuses.). Our team previously designed, managed and operated a hybrid fiber/wireless network spanning over 1000 miles, with 3000+ endpoints.
Solution Design and Implementation
We translate your unique business needs into a feasible technology solution. Automated reporting, VOIP systems, security configurations- these are just a few examples of technology solutions we have provided to clients.
Office 365 Optimization
Many businesses don’t realize they are overprovisioning Microsoft 365 licenses, leading to unnecessary costs. At any given time, Microsoft currently offers numerous types of licenses, all with vastly different use cases, and this is constantly changing. Trying to optimize Microsoft 365 can be challenging and time consuming- let us help!
AI Implementation & Enablement
InfoPathways empowers organizations to harness the potential of artificial intelligence through tailored implementation and enablement services. We assess business goals and infrastructure to identify practical, high-impact AI opportunities, then design and deploy solutions that integrate seamlessly into existing workflows. From predictive analytics to intelligent automation, our approach ensures AI delivers measurable value and long-term scalability.
Data Management
InfoPathways' data management services help organizations turn raw information into strategic insight. We design and implement secure, scalable systems for collecting, storing, organizing, and analyzing data across the enterprise. By ensuring data integrity, accessibility, and compliance, we enable informed decision-making and position our clients for growth in a data-driven world.
Engage with us at any stage of your journey.
Whether you're launching a new venture or considering a change from your current managed service provider, InfoPathways delivers IT support Raleigh organizations can rely on from day one. Our team begins with a structured assessment that provides a clear gap analysis of your existing IT environment, helping identify opportunities to strengthen security, streamline operations, and support long-term growth.
As an experienced IT services provider and strategic advisor, we work closely with your leadership team to design a practical technology roadmap aligned with your business goals, compliance requirements, and scaling plans. From early infrastructure decisions to ongoing optimization, our IT support Raleigh consulting services help organizations build a strong, resilient technology foundation.
If you're evaluating managed IT services or comparing IT outsourcing partners, we guide Raleigh businesses through a structured, low-pressure discovery process. Our CIO consulting services support organizations through vendor evaluations, IT planning, and infrastructure strategy—helping you confidently select the right long-term partner for managed IT and IT support in Raleigh.
Startup IT Services in Raleigh
For startups in Raleigh’s fast-growing innovation ecosystem, including life sciences, biotech, and emerging technology companies, having the right IT foundation early on can make a major difference in speed, security, and scalability. InfoPathways provides specialized IT support Raleigh startups trust to build secure, compliant environments that can grow alongside their organizations.
Our team supports early-stage companies with cloud infrastructure design, secure collaboration tools, network architecture, and cybersecurity strategies that meet the expectations of investors, partners, and regulators. For life sciences startups in particular, we help implement systems that support compliance requirements, protect sensitive research data, and enable secure collaboration across labs, partners, and distributed teams.
By combining responsive IT support Raleigh startup teams can depend on with strategic technology planning, we help founders and leadership teams focus on innovation and growth while we manage the complexity of their IT infrastructure.
Small Business IT Services in Raleigh
Small and midsize businesses across Raleigh depend on reliable technology to run daily operations. InfoPathways provides responsive, scalable IT support Raleigh small businesses rely on to keep systems running smoothly and securely.
We deliver fast remote support along with onsite IT support when needed, providing businesses with the expertise of a full IT department without the cost of hiring one internally. Our services include managed IT services, network monitoring, cybersecurity protection, cloud solutions, and proactive maintenance designed to minimize downtime and keep your team productive.
As a trusted provider of IT support Raleigh SMBs depend on, we focus on long-term partnerships—helping organizations modernize infrastructure, strengthen cybersecurity, and build IT environments that scale as their business grows.
What are the benefits of managed IT services with InfoPathways?
Finding the right managed IT services Raleigh provider can be challenging. Many organizations know they need reliable technology support to keep operations running smoothly, but with so many companies offering outsourced IT, help desk services, and cybersecurity support, it can be difficult to determine which partner will truly support your business long-term.
InfoPathways delivers managed IT services Raleigh NC businesses rely on to stay productive, secure, and prepared for growth. Our approach focuses on proactive support rather than reactive troubleshooting, helping organizations prevent technology issues before they impact operations. Through continuous monitoring, expert support, and strategic guidance, our team helps businesses maintain stable, secure, and high-performing IT environments.
As a trusted provider of Raleigh managed IT services, InfoPathways supports organizations with everything from day-to-day help desk support to infrastructure management, cybersecurity protection, and long-term technology planning. Businesses gain access to experienced IT professionals and enterprise-level capabilities without the overhead of maintaining a large internal IT department.
24/7 Help Desk & Remote IT Management
Our managed IT services Raleigh NC team provides responsive help desk support and remote IT management around the clock. When technical issues arise, your employees can quickly connect with experienced IT professionals who can troubleshoot and resolve problems efficiently. This minimizes downtime, keeps your team productive, and ensures that technology interruptions do not slow down your business.
On-Demand Onsite IT Support
While many issues can be handled remotely, some situations require hands-on assistance. Our Raleigh managed IT services include on-demand onsite support for businesses throughout the Raleigh area. Whether it’s network troubleshooting, hardware installation, or infrastructure upgrades, our technicians are available to provide reliable in-person support when needed.
Cybersecurity & Compliance Expertise
Cybersecurity is a critical component of modern managed IT services Raleigh organizations depend on. InfoPathways helps businesses protect sensitive data and defend against evolving cyber threats through layered security strategies, monitoring, and risk management. Our team also helps organizations navigate regulatory and compliance requirements, ensuring that your systems meet industry standards and security best practices.
Proactive Maintenance
One of the biggest advantages of managed IT services Raleigh NC businesses value is proactive monitoring and preventative maintenance. Our team continuously monitors your systems, networks, and infrastructure to identify potential problems before they cause downtime. By addressing vulnerabilities early and keeping systems optimized, we help maintain stable and reliable technology environments.
Scalable Solutions for Small & Mid-Sized Businesses
Our Raleigh managed IT services are designed to grow alongside your business. Whether you are expanding your workforce, opening new locations, or adopting new technologies, our solutions scale to meet your needs. This flexibility allows small and mid-sized organizations to access enterprise-level IT support without unnecessary complexity or cost.
Strategic Technology Guidance
Managed IT services should go beyond fixing problems. As part of our managed IT services Raleigh offering, InfoPathways provides strategic technology guidance to help businesses make smarter IT decisions. Our team works with leadership to plan upgrades, evaluate new technologies, and align IT investments with long-term business goals.
Outsourced IT That’s Affordable, Flexible, and Built Around You
Outsourcing IT allows organizations to access the expertise of a full technology team without the expense of building and managing an internal department. With managed IT services Raleigh NC businesses trust, InfoPathways delivers flexible support models tailored to your organization’s size, goals, and infrastructure.
The result is dependable technology support, predictable IT costs, and a technology environment designed to help your business operate efficiently and grow with confidence.
Set up a quick call with one of our experts!
