IT Support Raleigh Businesses Trust
Finding reliable IT support in Greensboro that truly fits your organization can be a challenge. Internal departments are too costly to maintain, and contracted service providers cycle you through unfamiliar technicians and feel disconnected from your day-to-day needs.
Here's what makes us different:
We work remote or on-site as needed. Our offices are located in Maryland and North Carolina. We love working with local organizations, but we're also happy to cross state lines.
Our team’s small but not too small. We maintain a staff of about 25 employees, with experience ranging from C-Suite advising, to hands-on systems administration.
Most importantly, we’ll see you as a partner, not just a client. We aren’t in the business of selling pointless software and tools.
Talk with one of our experts today.
Comprehensive Solutions for Complex Environments.
LIFE SCIENCES
We deploy and support tech used in BSL 1-4 and ABSL 1-4 laboratories, ensuring compliance with GxP, HIPAA, CFR Part 11, AALAC and BMBL regulations. We understand the business and technology needs of life science firms. Our client portfolio includes emerging and established pharmaceuticals, drug development, and research firms.
MANUFACTURING
We provide industrial IT solutions that optimize process control systems, managed wireless networks, and industrial automation technologies. Our expertise in cybersecurity, cloud integration, and IoT connectivity helps manufacturers streamline operations, improve data security, and maintain compliance with industry standards.
CONSTRUCTION & ENGINEERING
We deliver specialized support for industry-leading software such as Viewpoint, Bid2Win, and BlueBeam, enabling seamless project management and collaboration. Our field connectivity solutions, secure remote access, and ruggedized networking keep teams connected across job sites, ensuring real-time data access, workflow automation, and enhanced cybersecurity.
BEHAVIORAL HEALTH
We provide secure, HIPAA-compliant IT solutions for behavioral health organizations, ensuring reliable telehealth connectivity, electronic health record (EHR) system support, and data protection. Our solutions help mental health providers streamline operations while maintaining the highest standards of patient confidentiality.
PROPERTY MANAGEMENT
We offer scalable IT solutions for multi-site operations, including managed Wi-Fi networks, standardized infrastructure, and secure software integrations. We support platforms like Yardi and AdobeSign, helping property managers enhance tenant experiences, optimize workflows, and strengthen cybersecurity.
Our Story
Founded in 2004, InfoPathways began with a vision to deliver innovative data management solutions tailored to construction and engineering firms. Company founders Thom and Doug originally developed a proprietary software platform designed to help construction companies better manage project information, improve estimating accuracy, control costs, and strengthen cash flow. While a handful of forward-thinking companies recognized the potential of data-driven decision-making, the broader industry wasn’t yet ready to fully embrace “big data.” What construction firms did recognize, however, was the growing need for better technology infrastructure. In response, InfoPathways expanded its focus, providing IT support, implementing networks, and deploying business software to help clients modernize their operations.
As our client base grew, so did our expertise. Our early work supporting engineering and manufacturing environments naturally led to opportunities in other complex and highly regulated industries. During the COVID-19 pandemic, we saw a growing need among small pharmaceutical research firms, contract research organizations (CROs), and early-stage drug discovery companies. Many of these organizations were expanding rapidly but lacked access to IT providers who understood the realities of laboratory and research environments. InfoPathways stepped in to help bridge that gap.
Our team has never been afraid of the “dirty jobs” that many IT providers avoid. While some IT providers focus only on office environments, our technicians regularly support infrastructure inside manufacturing facilities, research labs, and industrial operations. Today, InfoPathways combines experienced technical teams with leadership that has decades of experience helping organizations implement technology strategies that deliver measurable results. We partner closely with our clients to ensure their technology supports both day-to-day operations and long-term growth.
Our Solutions
CIO Consulting and Infrastructure Planning
Ensure your IT strategy aligns with your current and future business goals. Whether you need immediate infrastructure upgrades or long-term scalability, our expert consultants provide strategic tech and infrastructure planning that keeps your operations running smoothly, allowing you to focus on your core business.
Help Desk & Support
Great customer service is central to our business model. Our team stays positive when dealing with any issue and talks about tech issues in language that makes sense to non-technical users. Our help desk technicians are hired locally to our offices in Maryland and North Carolina.
Compliance and IT Governance
InfoPathways understands the overlap between Compliance and the Technology needed to support it. We collaborate with QA, QC, and validation professionals to ensure you meet or exceed whatever standards are required.
SOP & IT Policy Writing
Develop strong IT policies and standard operating procedures (SOPs) that align with industry best practices. We have a library of industry best practices for IT and cybersecurity governance. Policies will need to change as your business needs and technology landscape change. Our team can help you maintain strong IT policies that:
- Reduce security risks
- Manage vendor collaborations
- Set clear employee expectations
Cybersecurity Consulting
Our team keeps security in mind every step of the way as we build and maintain your IT infrastructure. Our approach to cybersecurity utilizes multiple layers of protection to ensure threats are stopped before they affect your mission critical assets. We adapt our cybersecurity arsenal to protect against constantly evolving global cyber threats
Cybersecurity Awareness Training
Users represent the single largest threat to cybersecurity, that’s why we offer simple yet effective security awareness training that can be customized to reflect your business’s compliance requirements (i.e., HIPPA, GDPR, 21 CFR Part 11, and more). Our in-house developed Microsoft 365 training enables employees to use their technology resources more effectively.
Network Design, Installation and Maintenance
We are experienced with building networks for facilities with unique compliance needs, security requirements, and environmental challenges (i.e. cleanrooms, multi-building campuses.). Our team previously designed, managed and operated a hybrid fiber/wireless network spanning over 1000 miles, with 3000+ endpoints.
Solution Design and Implementation
We translate your unique business needs into a feasible technology solution. Automated reporting, VOIP systems, security configurations- these are just a few examples of technology solutions we have provided to clients.
Office 365 Optimization
Many businesses don’t realize they are overprovisioning Microsoft 365 licenses, leading to unnecessary costs. At any given time, Microsoft currently offers numerous types of licenses, all with vastly different use cases, and this is constantly changing. Trying to optimize Microsoft 365 can be challenging and time consuming- let us help!
AI Implementation & Enablement
InfoPathways empowers organizations to harness the potential of artificial intelligence through tailored implementation and enablement services. We assess business goals and infrastructure to identify practical, high-impact AI opportunities, then design and deploy solutions that integrate seamlessly into existing workflows. From predictive analytics to intelligent automation, our approach ensures AI delivers measurable value and long-term scalability.
Data Management
InfoPathways' data management services help organizations turn raw information into strategic insight. We design and implement secure, scalable systems for collecting, storing, organizing, and analyzing data across the enterprise. By ensuring data integrity, accessibility, and compliance, we enable informed decision-making and position our clients for growth in a data-driven world.
Engage with us at any stage of your IT support journey in Greensboro
Whether you're launching a new venture or considering a change from your current managed service provider, InfoPathways delivers IT support Raleigh organizations can rely on from day one. Our team begins with a structured assessment that provides a clear gap analysis of your existing IT environment, helping identify opportunities to strengthen security, streamline operations, and support long-term growth.
As an experienced IT services provider and strategic advisor, we work closely with your leadership team to design a practical technology roadmap aligned with your business goals, compliance requirements, and scaling plans. From early infrastructure decisions to ongoing optimization, our IT support Raleigh consulting services help organizations build a strong, resilient technology foundation.
If you're evaluating managed IT services or comparing IT outsourcing partners, we guide Raleigh businesses through a structured, low-pressure discovery process. Our CIO consulting services support organizations through vendor evaluations, IT planning, and infrastructure strategy—helping you confidently select the right long-term partner for IT support in Raleigh.
Small Business IT Support in Greensboro
We deliver responsive, reliable IT support for small businesses in Greensboro, providing fast remote troubleshooting as well as onsite IT support when your team needs it most. As a trusted small business IT support provider, we offer scalable managed IT support, outsourced IT services, and cost-effective technology solutions designed specifically for growing organizations. Our services include cloud support, network management, and cybersecurity services to keep your systems secure and running smoothly. Acting as your long-term IT partner, we provide complete IT support solutions without the expense of hiring a full internal IT department.
IT Support for Midsize & Enterprise Organizations in Greensboro
For midsize and enterprise organizations, we provide full-scale enterprise IT services & consulting, including managed network solutions, IT modernization services, and digital transformation services. Our team also supports cybersecurity & compliance services and IT infrastructure services, ensuring your systems are secure, resilient, and future-ready in a rapidly changing technology landscape. With InfoPathways as your IT managed services provider, you gain strategic guidance, proactive support, and business IT solutions that adapt to your evolving technology and compliance needs as your organization grows and changes.
What are the benefits of managed IT services with InfoPathways?
Finding the right IT support in Greensboro can be challenging. Many organizations know they need reliable IT support to keep operations running smoothly, but with so many providers offering managed services, help desk support, and cybersecurity solutions, it can be difficult to determine which partner will truly support your business long-term.
InfoPathways provides IT support in Greensboro designed to be proactive, reliable, and aligned with your business goals. Rather than simply responding to technical issues, our team focuses on preventing problems, improving system performance, and helping organizations build secure and scalable technology environments.
From help desk support and infrastructure management to cybersecurity and strategic IT guidance, our approach to IT support in Greensboro gives businesses access to enterprise-level expertise without the cost and complexity of maintaining a large internal IT department.
24/7 Help Desk & Remote IT Management
Reliable IT support in Greensboro means your team always has someone to call when technology issues arise. Our help desk provides fast, knowledgeable assistance to resolve problems quickly and minimize disruption to your business operations.
On-Demand Onsite IT Support
While many issues can be resolved remotely, some situations require hands-on expertise. Our IT support in Greensboro includes onsite support when needed, ensuring your infrastructure, devices, and networks receive the attention they require.
Cybersecurity & Compliance Expertise
Cyber threats continue to evolve, making strong security practices essential for every organization. Our IT support in Greensboro includes layered cybersecurity protections, vulnerability management, and compliance guidance to help safeguard your data and systems.
Proactive Maintenance
Great IT support is about preventing problems before they happen. Our team continuously monitors your infrastructure, performs routine maintenance, and applies updates to keep your technology running reliably.
Scalable Solutions for Small & Mid-Sized Businesses
As your organization grows, your technology needs will evolve. Our IT support in Greensboro is designed to scale with your business, supporting both small businesses and midsize organizations with flexible solutions that grow alongside your operations.
Strategic Technology Guidance
We’re a forward-thinking IT services provider committed to delivering modern, scalable technology for growing organizations. As an experienced IT managed services provider and IT outsourcing company, we bring innovation through cloud computing, generative AI, cybersecurity, and digital transformation services that support both small business IT solutions and enterprise IT services.
Outsourced IT That’s Affordable, Flexible, and Built Around You
InfoPathways delivers affordable and efficient outsourced IT services, giving you enterprise-grade reliability without enterprise overhead. As a transparent IT services provider and managed service provider, we tailor solutions for each client — whether you’re a small business IT provider partner, a midsize business IT provider, or a growing organization navigating change. Our model of managed IT for businesses reduces internal costs while improving uptime, security, and performance. You gain predictable pricing, expert support, and long-term value through a partnership designed around your goals, not a one-size-fits-all outsourced it support contract.
Set up a quick call with one of our experts!
