Your Partner for Managed IT Services in North Carolina
We understand that’s it’s hard to find a solution for IT that is just the right size. Internal departments are too costly to maintain, and contracted service providers cycle you through unfamiliar technicians and feel disconnected from your day-to-day needs.
Here's what makes us different:
Our team’s small but not too small.
We maintain a staff of about 25 employees, with experience ranging from C-Suite advising, to hands-on systems administration.
We work remote or on-site as needed.
Our offices are located in Maryland and North Carolina. We love working with local organizations, but we're also happy to cross state lines.
Most importantly, we’ll see you as a partner, not just a client.
We aren’t in the business of selling pointless software and tools.
Comprehensive Solutions for Complex Environments.
CONSTRUCTION & ENGINEERING
We deliver specialized support for industry-leading software such as Viewpoint, Bid2Win, and BlueBeam, enabling seamless project management and collaboration. Our field connectivity solutions, secure remote access, and ruggedized networking keep teams connected across job sites, ensuring real-time data access, workflow automation, and enhanced cybersecurity.
LIFE SCIENCES
We deploy and support tech used in BSL 1-4 and ABSL 1-4 laboratories, ensuring compliance with GxP, HIPAA, CFR Part 11, AALAC and BMBL regulations. We understand the business and technology needs of life science firms. Our client portfolio includes emerging and established pharmaceuticals, drug development, and research firms.
MANUFACTURING
We provide industrial IT solutions that optimize process control systems, managed wireless networks, and industrial automation technologies. Our expertise in cybersecurity, cloud integration, and IoT connectivity helps manufacturers streamline operations, improve data security, and maintain compliance with industry standards.
BEHAVIORAL HEALTH
We provide secure, HIPAA-compliant IT solutions for behavioral health organizations, ensuring reliable telehealth connectivity, electronic health record (EHR) system support, and data protection. Our solutions help mental health providers streamline operations while maintaining the highest standards of patient confidentiality.
PROPERTY MANAGEMENT
We offer scalable IT solutions for multi-site operations, including managed Wi-Fi networks, standardized infrastructure, and secure software integrations. We support platforms like Yardi and AdobeSign, helping property managers enhance tenant experiences, optimize workflows, and strengthen cybersecurity.
Don't see your industry? This list is not comprehensive. Nothing about our services is one-size-fits-all. We'd still love to find out if we're the right managed IT service provider for you.
Our Solutions
CIO Consulting and Infrastructure Planning
Ensure your IT strategy aligns with your current and future business goals. Whether you need immediate infrastructure upgrades or long-term scalability, our expert consultants provide strategic tech and infrastructure planning that keeps your operations running smoothly, allowing you to focus on your core business.
Help Desk & Support
Great customer service is central to our business model. Our team stays positive when dealing with any issue and talks about tech issues in language that makes sense to non-technical users. Our help desk technicians are hired locally to our offices in Maryland and North Carolina.
Compliance and IT Governance
InfoPathways understands the overlap between Compliance and the Technology needed to support it. We collaborate with QA, QC, and validation professionals to ensure you meet or exceed whatever standards are required.
SOP & IT Policy Writing
Develop strong IT policies and standard operating procedures (SOPs) that align with industry best practices. We have a library of industry best practices for IT and cybersecurity governance. Policies will need to change as your business needs and technology landscape change. Our team can help you maintain strong IT policies that:
- Reduce security risks
- Manage vendor collaborations
- Set clear employee expectations
Cybersecurity Consulting
Our team keeps security in mind every step of the way as we build and maintain your IT infrastructure. Our approach to cybersecurity utilizes multiple layers of protection to ensure threats are stopped before they affect your mission critical assets. We adapt our cybersecurity arsenal to protect against constantly evolving global cyber threats
Cybersecurity Awareness Training
Users represent the single largest threat to cybersecurity, that’s why we offer simple yet effective security awareness training that can be customized to reflect your business’s compliance requirements (i.e., HIPPA, GDPR, 21 CFR Part 11, and more). Our in-house developed Microsoft 365 training enables employees to use their technology resources more effectively.
Network Design, Installation and Maintenance
We are experienced with building networks for facilities with unique compliance needs, security requirements, and environmental challenges (i.e. cleanrooms, multi-building campuses.). Our team previously designed, managed and operated a hybrid fiber/wireless network spanning over 1000 miles, with 3000+ endpoints.
Solution Design and Implementation
We translate your unique business needs into a feasible technology solution. Automated reporting, VOIP systems, security configurations- these are just a few examples of technology solutions we have provided to clients.
Office 365 Optimization
Many businesses don’t realize they are overprovisioning Microsoft 365 licenses, leading to unnecessary costs. At any given time, Microsoft currently offers numerous types of licenses, all with vastly different use cases, and this is constantly changing. Trying to optimize Microsoft 365 can be challenging and time consuming- let us help!
AI Implementation & Enablement
InfoPathways empowers organizations to harness the potential of artificial intelligence through tailored implementation and enablement services. We assess business goals and infrastructure to identify practical, high-impact AI opportunities, then design and deploy solutions that integrate seamlessly into existing workflows. From predictive analytics to intelligent automation, our approach ensures AI delivers measurable value and long-term scalability.
Data Management
InfoPathways' data management services help organizations turn raw information into strategic insight. We design and implement secure, scalable systems for collecting, storing, organizing, and analyzing data across the enterprise. By ensuring data integrity, accessibility, and compliance, we enable informed decision-making and position our clients for growth in a data-driven world.
Engage with us at any stage of your journey
Whether you're new to IT outsourcing or considering a change from your current managed service provider, Info Pathways offers assessment that delivers a clear gap analysis of your existing IT operations. As an experienced IT services provider and c-suite advisory firm, we collaborate with your team to define a practical, tailored path forward aligned with your business goals, compliance needs, and growth plans.
If you're evaluating managed IT services or formally selecting a new IT outsourcing company, our team can guide you through a structured, low-pressure discovery process to determine whether InfoPathways is the right fit. Our CIO consulting and advisory services support organizations through RFP development, vendor comparison, and technical evaluations — helping you confidently select the right managed IT company for your business, whether you're a small or midsize organization.
Small Business IT Services
We provide reliable, fast, remote IT support for small business, as well as onsite small business IT support when you need it most. As a trusted small business IT provider and managed IT company, we deliver managed IT for small business, outsourced IT for small business, and affordable IT services that scale as you grow. Our services include small business cloud services, small business network support, and cybersecurity for small business to keep your data protected and accessible. We act as your long-term IT consultant for small business, offering complete IT solutions for small business without the cost of an internal IT team.
Enterprise IT Services
For midsize and enterprise organizations, we provide full-scale enterprise IT services & consulting, including managed network solutions, IT modernization services, and digital transformation services. Our team also supports cybersecurity & compliance services and IT infrastructure services, ensuring your systems are secure, resilient, and future-ready in a rapidly changing technology landscape. With InfoPathways as your IT managed services provider, you gain strategic guidance, proactive support, and business IT solutions that adapt to your evolving technology and compliance needs as your organization grows and changes.
Areas of Service
We proudly provide expert IT services and technology support to businesses to cities throughout the Research Triangle and Piedmont Triad Regions. Don’t see your city? Contact us — we’ll work with you to find the right solution.
Winston-Salem
Greensboro
High Point
Burlington
Raleigh
Chapel Hill
Durham
Morrisville
Asheboro
Statesville
Mount Airy
Salisbury
Concord
Danville
Kernersville
Lexington
Thomasville
Reidsville
Eden
Elon
Mebane
Graham
Kannapolis
Huntersville
Cornelius
Colfax
Jamestown
Haw River
Swepsonville
What are the benefits of managed IT services with InfoPathways?
While IT outsourcing has become essential for modern organizations, choosing the right managed service provider can still feel overwhelming. With so many local, regional, and national IT services providers offering business IT solutions, it’s not always easy to know which partner is the right fit.
That’s where InfoPathways stands apart. As a trusted IT managed services provider delivering managed IT for business, remote IT management, managed network services, and tailored solutions for both small business IT outsourcing and midsize business IT services. Our focus on proactive service, transparency, and scalable technology ensures you get the benefits of enterprise-grade IT, without the complexity or cost of an internal IT department.
24/7 Help Desk & Remote IT Management
Our always-on managed IT support gives your team fast, reliable access to a responsive IT services provider whenever issues arise. As a trusted managed service provider, we deliver remote IT support, and proactive monitoring that keeps systems stable and users productive. Whether you need an IT help desk for a small business with a low volume of support requests, or daily onsite IT support for a midsize company, our team acts as your dedicated extension of internal IT. We support organizations across industries through flexible business IT outsourcing, IT modernization services, and hands-on service designed around your operations.
On-Demand Onsite IT Support
We provide flexible outsourced IT support, and fast response through both remote and on-site service models. Whether you need a responsive IT help desk for a small business, or daily on-site support for a midsize or enterprise environment, our team acts as your dedicated IT consultant for small businesses and growing organizations alike.
As your long-term IT service provider, we deliver:
- Affordable IT help desk services, regular maintenance, and Managed IT support
- CIO Consulting services provide the strategic IT leadership your organization needs
- Comprehensive compliance solutions that empower your organization to stay secure.
- Assurance that your data is organized, accessible, and secure.
You get the benefit of a full internal IT team, without the overhead, through a partnership designed around managed IT for business, flexibility, and long-term value.
Cybersecurity & Compliance Expertise
We deliver proactive security and governance through integrated cybersecurity for small business, cybersecurity for midsize business, and regulatory-aligned compliance IT services. Our team helps organizations stay protected and audit-ready with IT governance services, IT infrastructure services, and ongoing IT modernization services. As your long-term IT managed services provider, we embed security into your daily operations rather than treating it as an afterthought. This approach supports resilient growth, reduces risk, and enables confident adoption of new technologies and digital transformation services.
Proactive Maintenance
As a trusted solution provider offering onsite managed IT services, remote IT management, and managed network services, we don’t just react to problems, we prevent them.
Our managed it support model ensures your systems are continuously monitored, secured, and optimized. Whether you need small business managed services, IT infrastructure services for midsize companies, or scalable IT services for growth, our proactive approach reduces downtime, strengthens security, and keeps your technology aligned with your business goals.
Scalable Solutions for Small & Mid-Sized Businesses
Our managed IT services are designed to grow with your organization; from early-stage operations to complex, regulated environments like pharmaceutical firms. As an experienced managed IT company, we support both managed IT for small business and enterprise IT services. Our goal is to align technology with strategy through tailored managed IT solutions, enterprise-grade cybersecurity controls, and future-ready strategic technology planning.
Innovation at the forefront
We’re a forward-thinking IT services provider committed to delivering modern, scalable technology for growing organizations. As an experienced IT managed services provider and IT outsourcing company, we bring innovation through cloud computing, generative AI, cybersecurity, and digital transformation services that support both small business IT solutions and enterprise IT services.
Outsourced IT That’s Affordable, Flexible, and Built Around You
InfoPathways delivers affordable and efficient outsourced IT services, giving you enterprise-grade reliability without enterprise overhead. As a transparent IT services provider and managed service provider, we tailor solutions for each client — whether you’re a small business IT provider partner, a midsize business IT provider, or a growing organization navigating change. Our model of managed IT for businesses reduces internal costs while improving uptime, security, and performance. You gain predictable pricing, expert support, and long-term value through a partnership designed around your goals, not a one-size-fits-all outsourced it support contract.
Set up a quick call with one of our experts!
